Return Policy

RETURNS AND REFUNDS
All returns must be authorized and accompanied by a Return Authorization Number ("RAN"), freight prepaid.  No COD Freight Collect Returns will be accepted and the customer is responsible for shipping charges on all returns.  Please contact RAND at (718) 815-1313 - Technical Support Department to obtain your RAN and have available a copy of the original invoice for the product.  All returns will be subject to a 20% restocking fee prior to RAND providing a refund, credit, or deduction from outstanding amounts due.  Discontinued, damaged, special ordered, custom ordered, and value-added items are not returnable; no refunds are provided.  All returns must be in "like new" condition.  Any refund, credit, or deduction from outstanding amounts due will be made only after inspection and approval by RAND.  All returns must be received within 15 business days from the date that RAND provides a RAN and be accompanied by a copy of the original invoice and a brief explanation of the reason for return.